FAQ

Product Information

• What types of products do you offer?
• We offer a wide range of Business, Industrial, and MRO supplies and equipment. With new products listed daily, be sure to sign up for email notifications.
• How can I find the right equipment or supplies for my needs?
• Click on the 'Products' tab in the header to see a list of our categories. Additionally, you can perform a search in our intuitive search bar engine. If you have any questions or are looking for something specific, shoot us an email at contact@legend.supply. We can send you in the right direction.

Ordering and Payment

• How do I place an order?
• Placing an order is as easy as ever! Think of us as any other commerce platform; simply add the products to your cart and checkout using our simple checkout process. Any problems should be addressed to help@legend.supply
• What payment methods do you accept?
• We accept all major forms of payments. We currently do not provide Net payment options, but if you need to purchase via a PO or have additional questions, please email us at orders@legend.supply

Shipping and Delivery

• We keep it simple; Free shipping on EVERY ORDER. Yes, that includes freight shipments.

• Please allow up to 5 day handling time plus transit time for your product to arrive. Freight shipments may have an additional 1-2 day handling time. For additional questions regarding shipping times, please email us at help@legend.supply

• At this time we only ship to the Continental United States. For additional queries, please email us at help@legend.supply

• Tracking your order is easy; simply log into your account using the email used for the purchase. If an account doesn't exist, you can create a new one and the order will automatically migrate into your account. Information such as order status and tracking numbers can be found in your account.
• Additionally, a tracking number will be emailed to you as soon as the product is shipped.
• For more assistance, email us at help@legend.supply

Returns and Refunds

• What is your return policy?
• LEGEND Supply offers a 30-day guarantee on each and every order. If for any reason you are unsatisfied with your order, you can return the product(s) for a full refund. LEGEND's got your back.
• How do I return a product?
• Please refer to our full refund policy for details. If you believe your order qualifies for a return, send us an email at returns@legend.supply and we'll send instructions within 24 hours.
• When can I expect a refund for my return?
• Refunds are issued as soon as the order is returned. It may take up to 5 days for your bank to process the refund.
• Can I exchange a product instead of returning it?
• Due to the nature of our inventory, we typically only have one product available at a time. Therefore, we cannot accept exchanges at this time. Thankfully our refund policy is designed to be simple and user friendly; if you have any issues at all with your order,

Customer Support

• How can I contact customer support?
• Chat support is available 24/7; additionally our phone lines are open 9am-5pm EST Mon-Fri.
• Do you offer technical support for your products?
• LEGEND is not affiliated with the Brands or products we sell; however, we are dedicated to providing all the support we can. We can provide unofficial technical support and advice, free of cost. We must stress that our advice and support is NOT to be held accountable whatsoever, and the customer is strongly advised to seek official support/advice directly from the brand or an authorized dealer.
• Can I get assistance in selecting the right products for my business?
• Absolutely! We are dedicated to supporting Legends like you that keep this country running. Send us an email or a chat message and we'll do our best to address your needs.

Account Management

• How do I create an account?
• Click 'Log In' above in the header and follow instructions to create your account.
• What are the benefits of creating an account?
• Creating an account with LEGEND Supply unlocks a host of benefits designed to enhance your shopping experience. As an account holder, you'll enjoy faster checkout processes, easy access to your order history and tracking information, and the ability to save your favorite products and preferences. Additionally, account members get exclusive access to special offers, promotions, and updates on new product arrivals. It's the most efficient way to shop and stay connected with LEGEND Supply.
• How can I manage my account details?
• Managing your account details with LEGEND Supply is straightforward and user-friendly. Once logged in, you'll have access to your account dashboard where you can update personal information, change your password, and modify your shipping and billing addresses. Additionally, you can review past orders, track current orders, and manage your email preferences. Our platform ensures that you have full control over your account settings and personal information for a hassle-free shopping experience.
• What should I do if I forget my account password?
• If you forget your account password at LEGEND Supply, don't worry—it's easy to reset. Simply go to the login page and click on the 'Forgot Password' link. You'll be prompted to enter the email address associated with your account. After submitting your email, we'll send you a link to reset your password. Follow the instructions in the email to create a new password and regain access to your account. If you encounter any issues during this process, our customer support team is always available to assist you.

Bulk Orders and Discounts

• Do you offer discounts for bulk orders?
• We are not wholesalers; most of our inventory consists of single inventory products. However, feel free to send us an email or message regarding large orders; one of our associates may be authorized to give you a discount!
• How can I request a quote for a large order?
• Email us at orders@legend.supply. An associate will be in touch shortly to discuss your order.

Warranty and Service

• What kind of warranties do you offer on your products?
• Every order comes with a 30-Day guarantee. If the product does not perform to your liking, or there is any other issue with your order, you are entitled to a full refund upon the return of your order.
• Are there any maintenance services available for the equipment?
• LEGEND Supply does not directly provide maintenance services; however we can point you in the direction of a reputable service provider in your area. Give us a shout at help@legend.supply.
• What should I do if a product arrives damaged?
• Email us right away; we'll make things right. LEGEND Supply is dedicated to keeping the real Legends, our customers, up and running at all costs.

Privacy and Security

• How do you protect customer information?
• At LEGEND Supply, we prioritize the security and privacy of our customers' information. We employ advanced encryption and security protocols to ensure that your personal and payment details are protected at all times. Our website is regularly updated to adhere to the latest security standards, and we conduct periodic audits to safeguard against any vulnerabilities. Your trust in us is paramount, and we are committed to maintaining the highest level of data security.
• What is your privacy policy?
• Our privacy policy is dedicated to respecting and protecting your personal information. We adhere to strict guidelines regarding the collection, use, and disclosure of your data. We only gather information essential for providing and improving our services, and it's never shared with third parties without your explicit consent. Our complete privacy policy is available for review on our website, outlining in detail how we handle and protect your data, reflecting our commitment to your privacy and trust.
• Are my payment details secure with your website?
• Absolutely. The security of your payment information is of utmost importance to us at LEGEND Supply. We use industry-standard encryption and secure payment gateways to process all transactions. This ensures that your credit card information and payment details are encrypted and securely transmitted, preventing unauthorized access. We continually update our security measures to provide you with a safe and reliable shopping experience.
• How do you handle data breaches?
• At LEGEND Supply, we take the security of our customers' data very seriously. In the unlikely event of a data breach, we have a robust protocol in place to respond swiftly and effectively. This includes immediately investigating the incident, taking necessary steps to mitigate any potential harm, and informing affected customers without delay. We also work closely with cybersecurity experts to strengthen our systems against future breaches and comply with all legal and regulatory requirements.